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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Sarah Thebarge

March 19, 2026

5  out of  5
rating by Sarah Thebarge
"I’ve been a State Farm customer for several decades, and Traci Hollander’s office is by far the most friendly, efficient and accessible branch I’ve experienced. Eva Lee, in particular, has gone out of her way to be extremely helpful. I truly appreciate the outstanding service from this team."
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Dennis Kolb

March 11, 2026

5  out of  5
rating by Dennis Kolb
"We had an issue with our mortgage company and our condo insurance. Operations Manager Rocio jumped on the issue contacted our mortgage company and cleared everything up the same afternoon and sent us confirmation of satisfaction. Never ever had an issue with this agency due to its excellent staff. Thank you Rocio."
We responded:
"We're thankful for your review, Dennis! Glad to hear you had a wonderful experience with Rocio. We're here if you need anything else!"
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Eric Palor

March 10, 2026

5  out of  5
rating by Eric Palor
"I am almost 10 years in State Farm now, whenever i need help about insurance or policy Ms. Eva Lee is always helpful, very polite, professional, knowledgeable. You can feel that she cares on what she do. 5 STAR for Ms. Eva Lee, thank you."
We responded:
"Thank you for your thoughtful review, Eric! We look forward to continuing to provide you with great service. If there is anything else we can do for your insurance needs, just let us know!"
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Kuilani Robinson

February 26, 2026

5  out of  5
rating by Kuilani Robinson
"Heather at State Farm is absolutely fantastic! She's always super helpful, incredibly knowledgeable, and makes the whole insurance process so much easier to understand. I really appreciate her friendly and professional approach. Highly recommend!"
We responded:
"Thank you for your 5-star review! We are so glad you had a wonderful experience with Heather. My State Farm team and I are happy to be your good neighbor!"
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Michelle Clingan

February 26, 2026

5  out of  5
rating by Michelle Clingan
"Heather love did a terrific job helping me insure my car."
We responded:
"We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know!"
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Katie Olson

February 25, 2026

5  out of  5
rating by Katie Olson
"Heather was the best! She broke down my coverage and exactly what I’m paying for. I even was able to get life insurance for less than $15 a month! Win win!"
We responded:
"Thank you for your review, Katie! Heather is the best. We look forward to serving you and your insurance needs!"
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Dj Sebastian

February 17, 2026

5  out of  5
rating by Dj Sebastian
"Rocio Jimenez was very helpful!"
We responded:
"Thank you for your 5-star review! We are so glad you had a wonderful experience with Rocio. My State Farm team and I are happy to be your good neighbor!"
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Donald MacDonald

February 16, 2026

5  out of  5
rating by Donald MacDonald
"Good service"
We responded:
"We appreciate you taking the time to review us, Donald. If you need anything in the future, please do not hesitate to reach out! We're happy to help."
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R M

February 14, 2026

5  out of  5
rating by R M
"Had a great experience with Ms. Lee"
We responded:
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service. If there is anything else we can do for your insurance needs, just let us know!"
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Leslie Trutner

February 11, 2026

5  out of  5
rating by Leslie Trutner
"I have always received incredibly efficient and helpful service from Traci's office, and am always thrilled not to have to deal with the details of the insurance process! Thank you Rocio!"
We responded:
"Leslie, we are so glad to hear that you had a pleasant experience with us and are glad we lived up to your expectations! We are proud to be your San Francisco State Farm Agency. Edit 2/2026: Thank you for your updated review, Leslie! Glad you had a wonderful experience with Rocio. If you need anything else, please don't hesitate to reach out!"
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John P

February 6, 2026

5  out of  5
rating by John P
"Rocio from Traci Hollander's State Farm Insurance agency Is extremely knowledgeable and efficient. She answered all of our questions promptly and was able to help adjust our policy in very short order."
We responded:
"Thank you for feedback, John! We're thrilled you had a wonderful experience with Rocio. If you need anything else, please don't hesitate to reach out!"
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Elijah Hollander

January 22, 2026

5  out of  5
rating by Elijah Hollander
"Wonderful"
We responded:
"We appreciate your review, Elijah! If there is anything else we can do to help, please let us know! "
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Darrin Short

January 6, 2026

5  out of  5
rating by Darrin Short
"Eva Lee has helped me many times with auto, home, rental and other policies, often requiring a short turn around times. She is always so helpful, thorough and responsive!"
We responded:
"Thank you for your review, Darrin! Eva is the best - if there is anything else we can do, please let us know!"
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Nuno e Carmem

December 24, 2025

5  out of  5
rating by Nuno e Carmem
"I’ve been working with Eva Lee at State Farm for many years, and she has consistently been outstanding. Eva is extremely knowledgeable, responsive, and genuinely helpful whenever I have questions or need support. She’s always available, proactive, and makes complex insurance topics easy to understand. It’s rare to find an agent who combines professionalism with such a personal, trustworthy approach. I highly recommend Eva to anyone looking for a reliable and attentive insurance agent."
We responded:
"Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with Eva. We look forward to continuing to support your insurance needs. "
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Ed Plasynski

December 19, 2025

5  out of  5
rating by Ed Plasynski
"Great service provided by Eva! Thank you for all you did for me"
We responded:
"We’re thankful for your feedback, Ed! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know! "
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June Hew

December 17, 2025

5  out of  5
rating by June Hew
"I have been a customer of Traci Hollander State Farm and her dedicated team for a long time. They continue to provide great customer service and prompt response time to my requests and questions. Her team (Rocio & Dehlia) are great especially in my most recent inquiry."
We responded:
"We appreciate your review! We are delighted to know you had a great experience with Rocio and Delia. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help! "
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Matt A

December 1, 2025

5  out of  5
rating by Matt A
"I've been working with Eva Lee for sometime now for my various insurance needs and I've been doing business with Traci's office for longer than I can remember! Eva has been incredibly helpful navigating my various requests - I would recommend working with Eva and Traci's office for anyone who needs a suite of insurance options."
We responded:
"Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office, and with Eva. If you ever have any questions or need assistance, we’re here to help! "
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Emily Guzzardi

November 28, 2025

5  out of  5
rating by Emily Guzzardi
"I’ve been with State Farm and Traci Hollander’s office for years, and recently I’ve needed to reach out for support more often. The office has been responsive and helpful when I've called, and it's so nice to have Rocio's consistency when I have called the office."
We responded:
"Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with Rocio. We look forward to continuing to support your insurance needs."
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Kim T

November 24, 2025

5  out of  5
rating by Kim T
"Desy and Rosio were quick to respond to my requests and questions. They were both very professional and knowledgeable. I appreciated Rosio's insights into the insurance process and things that needed to be considered."
We responded:
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service. If there is anything else we can do for your insurance needs, just let us know! "
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elliekla

November 12, 2025

5  out of  5
rating by elliekla
"I have been with State Farm/Traci Hollander for over 25 years, even after I moved out of SF. She and her team have consistently been helpful, friendly, and professional, personalizing my coverage according to my needs. Heather Love recently assisted me update insurance for a new car, and she made the process incredibly easy, providing me with individual and total costs before I could even ask. Heather has been a pleasure to work with, and I can't say enough good things about her and the entire office."
We responded:
"We appreciate your review! We are delighted to know you had a great experience with Heather. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help! "
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Rene Polanco

November 12, 2025

5  out of  5
rating by Rene Polanco
"Heather Love was very informative and was able to get me better rates with savings as well. Thank you Heather."
We responded:
"We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know."
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Kyle Mach

November 4, 2025

5  out of  5
rating by Kyle Mach
"Happy with my experience with Eva Lee."
We responded:
"Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help! "
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ed mceachron

October 31, 2025

5  out of  5
rating by ed mceachron
"Rocio Jimenez was very helpful in finding the right homeowner's insurance coverage for me. She was friendly and polite, and she worked with me to get the best coverage for my needs."
We responded:
"Thank you for your 5-star review! We are thrilled you had a wonderful experience with Rocio. My State Farm team and I are happy to be your good neighbor!"
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Robert Hainer

October 23, 2025

5  out of  5
rating by Robert Hainer
"Traci and her team, especially Rocio, provide excellent customer service. They communicate promptly and effectively whenever I need help with a policy issue."
We responded:
"Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with Rocio. We look forward to continuing to support your insurance needs!"
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Laura D

October 20, 2025

5  out of  5
rating by Laura D
"I've used this office for years and have always received great service. Eva Lee is terrific - always responds quickly, answers questions thoroughly, a pleasure to work with."
We responded:
"Thank you for your 5-star review! My State Farm team and I are happy to be your good neighbor! "