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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Bill Connors

July 31, 2026

5  out of  5
rating by Bill Connors
"Eva on Traci's team recently helped us change and acquire some new insurance. She was friendly, put up with our joking, understood our needs and concerns, helped us with our questions, and followed up exactly as promised.

With the ever-increasing costs of insurance, I also reached out with questions and for help to Diana on Traci's team. She helped identify an opportunity to not only lower my rate but get a refund on some previous payments. While Traci's office can't control insurance rates, it's at least nice to know that there are helpful and responsive staff to talk through situations and resolutions.

I've had consistently good customer service from Traci and her team, and our interactions with Eva and Diana were yet more positive examples."
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Adolfo Luckow

July 30, 2026

5  out of  5
rating by Adolfo Luckow
"Have been dealing with Alyssa Anderson and she is super responsive!"
We responded:
"Thank you for your review, Adolfo! Alyssa is amazing - we are thrilled you had a great experience with her. If you need anything else, please let us know!"
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Julia Ready

July 29, 2026

5  out of  5
rating by Julia Ready
"Karina Larrea is exceptional in her skills and efforts. I appreciated how Karina listened to my questions and was informing with her reply. She pursued ideas with details which assured me with my decisions. Thank you Karina."
We responded:
"Thank you for taking the time to write this review! We agree, Karina is the best. If you need anything else, please let us know!"
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Penelopedinkledong S

July 28, 2026

5  out of  5
rating by Penelopedinkledong S
"Diana Lima was awesome: she provided me the info I needed to convince my storage rental company I had proper renters insurance. They're using a new third-party lease company and everyone there was unclear what criteria the lease co. uses, so I uploaded about 3 pages of my agreement, lol, and the page of the booklet Diana emailed me and told me was pertinent, and it was finally accepted. I appreciated Diana getting back to me quickly. Thank you! 😊"
We responded:
"Thank you so much for your five-star review! We are so glad you had a wonderful experience with Diana. Please don't hesitate to reach out if you need anything else!"
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JEFFREY Hoffman

July 23, 2026

5  out of  5
rating by JEFFREY Hoffman
"HAve used Taci Holander agency for year, alsways helpful, and easy to work with to adjust my home and car insuraence so preimiums are sffordable. Diana Lima in her office is the best; follws up quickly and is extremely helpful to work with on my policies. Highly recommend."
We responded:
"We appreciate you taking the time to write this review, Jeffrey! Diana is the best! If you need anything else, please let us know."
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Kittara T

July 21, 2026

5  out of  5
rating by Kittara T
"Heather was excellent in helping with my auto policy, saved me money which i love :)"
We responded:
"Thank you for your review, Kittara! We are so glad Heather was able to help you with your auto policy. If you need anything else, please don't hesitate to reach out. We're here to help!"
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Rachel Friesen

July 16, 2026

5  out of  5
rating by Rachel Friesen
"Diana and the team at Traci Hollander's office have helped us with our auto and business insurances for almost two decades. They've always gotten us the best rates and assisted us quickly with changes. Thank you State Farm Team!"
We responded:
"Thank you for your five-star review, Rachel! We are so glad to hear you had a wonderful experience with Diana. Please don't hesitate to reach out if you need anything else!"
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Akiko Hino

July 16, 2026

5  out of  5
rating by Akiko Hino
"We needed to update our renters' insurance policy quickly. We really appreciated Diana Lima's help! She was very professional, attentive, and provided us with helpful information concerning our policy change. Highly recommended."
We responded:
"Thank you, Akiko, for your review! We agree, Diana is the best. Please let us know if you need anything else!"
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Carol Boone

July 9, 2026

5  out of  5
rating by Carol Boone
"Traci Hollander has been our agent for 20 yrs and is always calm and explains the small print so well, I don't know what we'd do without her!
Recently, I was assisted by Karina when my bank needed a certificate from our insurance company for our Heloc loan. She dealt with it in less than 24 hrs! That job had been on my to do list and worrying me for weeks, and she took care of it immediately. I've never received such fast and gracious service!"
We responded:
"Thank you for taking the time to write a review, Carol! We are so glad you had a great experience with Karina. Please let us know if you need anything else in the future!"
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Adrian Spady

July 8, 2026

5  out of  5
rating by Adrian Spady
"She’s super sweet and made things very easy for me!:)"
We responded:
"Thank you, Adrian! We're happy to be your good neighbor."
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Mike Nealon

July 3, 2026

5  out of  5
rating by Mike Nealon
"I called for help with updating homeowners insurance. Karina jumped right on it and she had the changes completed the same day. Thank you Karina!"
We responded:
"Thank you for your kind review, Mike! We are so glad Karina was able to help you with your insurance needs. Please let us know if you need anything else!"
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Karen Jensen

July 2, 2026

5  out of  5
rating by Karen Jensen
"Karina Larrea in Traci Hollander's office is fantastic! She was a huge help in taking the time to review my coverage options and explain the differences between various policies. She is very knowledgeable and a great asset to StateFarm!"
We responded:
"Karen, we're so glad that Eva helped you out and was able to put your concerns to rest. We are proud to be your San Francisco State Farm Agency

Edit 7/2/2026: Thank you for your review, Karen! Karina is the best. Please don't hesitate to reach out if you need anything else!"
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Cheryl Rouch

July 2, 2026

5  out of  5
rating by Cheryl Rouch
"We all know Jake from State Farm but if you live in California or Nevada, you need to know Heather. Heather is extremely knowledgeable and listened attentively to my questions and concerns to help me find the right plan. She made sure I knew all my options and explained everything clearly and thoroughly. I highly recommend her if you are seeking any type of insurance."
We responded:
"Thank you for taking the time to review us, Cheryl! We are so glad you had a great experience working with Heather. We're happy to be your good neighbor - please reach out if you need anything else!"
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Geoff

June 25, 2026

5  out of  5
rating by Geoff
"Extra special thanks to Diana Lima in Traci Hollander’s office. She went considerably more than the extra mile to resolve a mortgage lender’s issue concerning my HOA’s Master Policy. A pleasure to work with, Diana quickly understood the issue, found the answer, communicated with the people involved, and enabled a loan to be approved."
We responded:
"Thank you so much for your review, Geoff! We are so glad Diana was able to assist you, and that you had a great experience working with her. We're here to help - please feel free to reach out if you need anything else!"
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Raquel Pacheco

June 23, 2026

5  out of  5
rating by Raquel Pacheco
"I have all of my insurance through Traci. The customer support at Traci's office is incredible. Everyone is very friendly and responds super quick. A special shout out to Rocio who is always extra patient with my questions and requests. Thank you!"
We responded:
"Thank you, Raquel! We are happy to be your good neighbor, and Rocio is the best! Please don't hesitate to reach out if you need anything else."
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Suzanne Bernier

June 22, 2026

5  out of  5
rating by Suzanne Bernier
"Rocio was incredibly helpful!"
We responded:
"Thank you, Suzanne, for your five-star review! We are thrilled you had a great experience with Rocio. If you need anything else, please let us know!"
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Geraldine Villarreal Arrieta

May 30, 2026

5  out of  5
rating by Geraldine Villarreal Arrieta
"I had the pleasure of working with this office on a customer relocation, and the experience was outstanding. Eva Lee is amazing, she genuinely cares about providing excellent customer service. Highly recommended!"
We responded:
"Thank you so much for your review, Geraldine! We agree - Eva is outstanding. If you need anything else, please do not hesitate to reach out! We're happy to be your good neighbor."
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Tekla Helprin

May 22, 2026

5  out of  5
rating by Tekla Helprin
"Diana,
She is a major asset to State Farm in Traci Hollader's office in San Francisco, CA. as an agent! She went the extra mile with her kind consideration and patience with any and all of my questions about my quote. So much so, that Ivebever been happier and felt so cared for with an auto insurance agent! And I must say, she along with her personalized Customer Service was the reason I signed up with State Farm for my new auto policy. She has a gift for truly listening to all of my concerns before I signed up.And til this day, is here for me at a moments call for any of my concerns no matter how small. She is an invaluable asset to State Farm! Thank you Alyssa from the bottom of my heart!
Tekla Helprin"
We responded:
"Hi Tekla, Alyssa is indeed a valuable member of our team. I'm glad she was able to assist you with such dedication and care. It's wonderful to know that her personalized service made a difference in your decision to choose State Farm for your auto policy. We appreciate your kind words and are here for any future needs or questions you may have. Thank you for sharing your experience.

Edit: Thank you for taking the time to post an updated review, Tekla! We are glad you had a great experience with both Diana and Alyssa. Please do not hesitate to reach out with anything else you need. We're here to help!"
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Greg Bunting

May 14, 2026

5  out of  5
rating by Greg Bunting
"Heather Love helped me add a new vehicle to my policy and he made it very easy. She is very courteous, professional and went the extra mile to help me. I would recommend this agency without reservation. Thanks Heather"
We responded:
"Thank you, Greg, for your five-star review. Heather is the best! We're here to help - please don't hesitate to reach out if you need anything else!"
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Jonathan Dolan

May 7, 2026

5  out of  5
rating by Jonathan Dolan
"Heather Love is always helpful when we need to add or change things to our policy. I have had State Farm for over 35 years. I moved to CA from FL and needed to find a local agent. I’m so glad I found Traci’s office and Heather."
We responded:
"We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know!
Edit: Thank you for taking the time to post an updated review, Jonathan! We are glad you had a great experience with Heather."
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J P

May 1, 2026

5  out of  5
rating by J P
"I never leave reviews but I couldn't pass up the opportunity to leave a 5 star review after a conversation with Heather about life insurance options. She took the time to go over (in detail) what would be the best and wisest decision given the options available for me. Her customer service was one the best interactions Ive ever had. Heather's knowledge, patience, and kindness was superior. I highly recommend her!"
We responded:
"Thank you for taking the time to review us! Heather is the best. We appreciate your business - please don't hesitate to reach out if you need anything else!"
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Sonya Winterhalder

April 24, 2026

5  out of  5
rating by Sonya Winterhalder
"Eva Lee was super responsive and amazing when I learned I had to get flood insurance all of a sudden. It was a big bummer and she stepped right in and got things handled affordably and with care."
We responded:
"Thank you so much for your review, Sonya! We are so glad you had a great experience with Eva. Please let us know if you need anything else in the future!"
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Angelica Santiago

April 9, 2026

5  out of  5
rating by Angelica Santiago
"Absolutely love my insurance office. Been with State Farm for years. Heather is amazing. She's extremely knowledgeable and helpful and just makes everything go smooth.I recommend Traci Hollander's office to everyone."
We responded:
"Thank you so much for your review, Angelica! Great to hear you had a wonderful experience with Heather. Please don't hesitate to contact us with any future insurance needs!"
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John Bernhelm

April 7, 2026

5  out of  5
rating by John Bernhelm
"Dealing with insurance can be painful, but State Farm makes it pretty easy, and today I called up Traci's office to do a review and update of my coverage and Rocio walked me through everything, answered all my questions and helped us land in a better place for our coverage and premiums. Thanks for your time and help today, Rocio!"
We responded:
"Thank you, John. We truly appreciate your business!"
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Eric Brown

March 24, 2026

5  out of  5
rating by Eric Brown
"A big thank you to Eva Lee for all her help with a specialty insurance product. She's terrific!"