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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Allyson Hobbs

Allyson Hobbs

April 17, 2025

5  out of  5
rating by Allyson Hobbs
"Eva Lee has been so helpful to me! She made sure that I got earthquake insurance and we have also scheduled a call to discuss life insurance. I am very grateful for her and her hard work!"
We responded:
"Thank you, Allyson, for sharing your experience! I'm happy to hear that Eva Lee has been so helpful in getting you the insurance you needed. We're grateful for your trust in us and are here for any further assistance you may need!"
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Ellen Rush

April 12, 2025

5  out of  5
rating by Ellen Rush
"I have used this agent for many years and always have had polite, helpful service. Recently Heather Love and Vincent Martini helped me with insurance for a couple of family cars. They were both very patient even though I am sure this is a busy time for them. I've also been helped in the past by Rocio. Everyone has been wonderful."
We responded:
"Ellen, we love seeing reviews like this! It is a top priority in our office to provide great insurance options for our policyholders, and we are thrilled you are happy with your experience. Our office is there for you whenever you need us and is honored you have chosen our office to help protect what matters most."
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Mark Robertson

April 10, 2025

5  out of  5
rating by Mark Robertson
"Eva Lee was a terrific help in providing new competitive quotes for my insurance needs and subsequently getting new policies in place. She was always helpful, always patient, always responsive and a delight to work with. I'm happy to be a new client."
We responded:
"Thank you, Mark, for sharing your experience! I'm glad to hear that Eva Lee was able to assist you with competitive quotes and new policies. Her helpfulness and patience truly make a difference. We're happy to have you with us and are here for any future insurance needs you may have!"
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Jennie Kajiko

April 9, 2025

5  out of  5
rating by Jennie Kajiko
"I just bought a new car but am holding onto the old one for a month until my son can buy it from me. Eva Lee worked with me and answered all my questions very quickly. She took the extra effort to give me two quotes based on different deductibles and even offered to help my son with his insurance...such good service and a pleasure to work with!"
We responded:
"Thank you, Jennie, for sharing your experience! I'm happy to hear that Eva Lee was able to assist you with your insurance needs and provide such attentive service. It's wonderful that she could offer quotes and help with your son's insurance as well. If you have any more questions or need further assistance, feel free to reach out to our office."
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Justin Kikuchi

April 8, 2025

5  out of  5
rating by Justin Kikuchi
"I've been using Traci's office for a few years and wanted to say - Diana helped me get the correct forms after my home remodel to make sure the utilities were correctly rated. This resulted in a big savings on my home insurance premium, thank you!"
We responded:
"Hey, Justin! I’m so happy Diana could help you with the forms after your home remodel to make sure everything was accurately rated. It’s always exciting to see the changes you’ve made, and I’m glad those updates led to lower monthly expenses on your home insurance premium. We truly appreciate you being a loyal customer, and we’re here for anything you need as you continue to settle into your newly remodeled space!"
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Larry White

March 25, 2025

5  out of  5
rating by Larry White
"Norma Michihira of this office was very proactive in monitoring and resolving a billing issue we had with our earthquake insurance. Once the issue was brought to her attention she looked into it, told us what she would do and KEPT ON IT. We never had to nag at all. She just kept it in her sights and kept us informed of what she was doing, the current status, and what to expect next. Thank you, Norma!!"
We responded:
"Thank you, Larry, for sharing your experience! I'm delighted to hear that Norma was proactive in addressing your billing issue and kept you informed throughout the process. Her dedication to resolving your concerns is truly appreciated. If you have any more questions or need further assistance, feel free to reach out to our office anytime."
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Kyle Foley

March 16, 2025

1  out of  5
rating by Kyle Foley
"I had a very disappointing experience with Traci Hollander and her team. The closing process was incredibly frustrating, with constant delays and a lack of clear communication. Every time I reached out for updates, I either received no response or had to wait far too long for basic information. The lack of professionalism and responsiveness made this an unnecessarily stressful process. I would not recommend this agent to anyone looking for a smooth and efficient insurance experience."
We responded:
"I’m sorry to hear that your experience didn’t meet your expectations. We strive to provide clear communication and a smooth process for all our clients, so it’s disappointing to know that you felt frustrated. We truly regret that we weren’t able to connect in a way that felt helpful to you. We value your feedback and would love the opportunity to discuss this further to see how we can make things right. Please feel free to reach out directly to our office. We appreciate your time and the opportunity to improve. Wishing you the best moving forward. Thank you!"
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Sean Morgan

March 5, 2025

5  out of  5
rating by Sean Morgan
"Heather Love is a top notch professional. She guided me through everything and was exceptional in answering any questions I had. Thank you for your help! I have been a customer of State Farm for 40 years and working with Heather the last couple days in transitioning my insurance needs has, once again, shown me why I stay. Well done."
We responded:
"Thank you so much for your kind words! I’m thrilled to hear that Heather was able to assist you and make your transition seamless. Your loyalty means a lot, and we’re grateful to have customers like you. Please don’t hesitate to reach out if you ever need further assistance."
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Charles Piggee

March 5, 2025

5  out of  5
rating by Charles Piggee
"5 Stars Plus – Outstanding Service from Eva Lee at State Farm! Truly Fantastic on Purpose! I recently had the absolute pleasure of working with Eva Lee at State Farm Insurance, and I must say, her service was nothing short of exceptional. From the moment I reached out, Eva demonstrated professionalism, efficiency, and a genuine commitment to my needs. What stood out the most was her dedication to going above and beyond. She took the time to thoroughly explain every detail of my policy, ensuring I fully understood my coverage and options. Her responsiveness was remarkable—providing quick answers, clear communication, and a willingness to assist with any concerns I had. It’s rare to find someone who combines outstanding customer service with real integrity, but Eva Lee does exactly that. She made me feel truly valued as a customer, and I greatly appreciate the fantastic, on-purpose service I received. If you’re looking for reliable coverage and a dedicated agent who truly cares, I highly recommend Eva Lee at State Farm Insurance! ⭐⭐⭐⭐⭐+"
We responded:
"Thank you, Charles, for your wonderful feedback! I'm delighted to know that our team's professionalism and dedication made such a positive impact on your experience. It's fantastic to hear that our efforts to explain your policy details and provide quick, clear communication were appreciated. Your recommendation means a lot to us. If you ever have more questions or need assistance, feel free to reach out. We're here to help!"
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Crystal Clayton

February 24, 2025

5  out of  5
rating by Crystal Clayton
"We’ve been with this branch for many years and plan to use them for many more. Very attentive, knowledgeable, caring, and willing to do all they can to get you the best rates for coverage. We’ve been working with Heather Love who is an absolute GEM! 10/10 folks."
We responded:
"Thank you, Crystal, for your wonderful feedback! I'm so happy to know that you've had such a positive experience with our branch over the years. Heather truly is a gem, and we're grateful to have her on our team. If you ever need anything or have questions, feel free to reach out. We're here to help!"
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Margaret Weir

February 14, 2025

5  out of  5
rating by Margaret Weir
"My previous agent at State Farm was always on vacation but things are vastly improved now at Traci's office. Rocio Jimenez is so smart and responds lightening fast. Feeling very lucky. Margaret (with State Farm 35 years)"
We responded:
"Thanks for the kind words, Margaret We’re happy to hear Heather and I were able to help you with your insurance needs. Our team looks forward to providing you with the customer service and insurance coverage you deserve!"
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chan quach

February 3, 2025

5  out of  5
rating by chan quach
"Eva Lee @ Traci’s office is amazing. Besides receiving excellent service, it’s nice to be remembered every time we chat and knowing she’s happy being a long time employee."
We responded:
"Thank you, Chan, for sharing your experience! I'm glad to hear that Eva Lee has made such a positive impact with her excellent service and personal touch. It's wonderful to know that her dedication and long-term commitment are appreciated. If you have any questions or need further assistance, feel free to reach out to our office."
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Dae Lee

January 31, 2025

5  out of  5
rating by Dae Lee
"I have been with this team for well over 15 years and primarily because of the excellent and dependable service by agent Eva Eng who works with Traci. Eva is extremely knowledgeable and responds to any need I have in a very timely manner. She also explains things very clearly in lay-man's terms such that I come away feeling confident with her explanations which is why I have expanded my insurance needs beyond just car insurance. I trust her advice and look to her for guidance in all my insurance needs. I highly recommend Eva Eng for any of your insurance requirements."
We responded:
"Thank you, Dae, for your continued loyalty over the past 15 years! I'm delighted to hear about your positive experiences with Eva. Her expertise and ability to communicate clearly are truly invaluable. We're grateful for your recommendation and are here to assist with any future insurance needs you may have."
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Angie Sticher

January 29, 2025

5  out of  5
rating by Angie Sticher
"Traci acquired our accounts when our old agent retired and we have been very happy with our service since. Recently we had to increase coverage to add a new vehicle and had a great and seamless experience to get the best rate from Heather Love. Highly recommend this office for your State Farm needs."
We responded:
"Thank you, Angie, for sharing your experience! I'm glad to know that Heather was able to assist you with securing the best rate. Your recommendation means a lot to us. If you have any more insurance needs or questions in the future, our office is here to help!"
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rich merolla

January 27, 2025

5  out of  5
rating by rich merolla
"Answered the phone first shot, got a quote same day from underwriters, courteous, understanding, and patient. Rocio was awesome."
We responded:
"Thank you, Rich, for sharing your experience! I'm happy to know that you received prompt service and a same-day quote. Rocio's dedication to being courteous, understanding, and patient truly shines. We're here for any future needs or questions you might have!"
Profile photo of Vincent Dunlap

Vincent Dunlap

January 27, 2025

5  out of  5
rating by Vincent Dunlap
"I have been a long standing customer with Traci Hollander - State Farm Insurance Agency Inc. As the company (State Farm Insurance) moves more to an automated AI system, I found the staff especially Vincent Martini (Office Associate) extremely friendly, helpful and professional in assisting me file a recent claim and understanding the process. Not all claims fit a "cookie cutter" process and he understood this. I was able to quickly schedule an in office appointment due to the uniqueness of the accident reporting process. Mr. Martini connected me to right State Farm staff personnel to handling my claim which greatly eased my anxiety. His customer service skill are commendable and reflects most positively on the agency and company. He made feel like I was not just a number, but an appreciated customer. As the world changes, I know that Traci Hollander's staff will take the time to maintain that human contact that identifies a great business. Keep up the good work and you will always have my business."
We responded:
"Vincent, thank you for your wonderful feedback! I'm glad to know that Vincent Martini provided such exceptional service during your recent claim process. It's important to us that our customers feel valued and not just like a number. Your acknowledgment of our commitment to maintaining personal connections is truly appreciated. We're here for any any other insurance needs or questions you might have!"
Profile photo of M Weil

M Weil

January 22, 2025

5  out of  5
rating by M Weil
"I've been with Traci Hollander's State Farm Office for 20 years now. They have always been responsive and helped me understand my policies and changes to them. I want to give a special thanks to Rocio Jimenez, who solves problems with speed and grace!"
We responded:
"Thank you, M Weil, for your incredible loyalty over the past 20 years! I'm so happy to know that our team has been responsive and helpful in explaining your policies and any changes. Rocio truly shines with her ability to solve problems swiftly and gracefully. We're here for any future needs or questions you might have!"
Profile photo of Jer Bear

Jer Bear

January 2, 2025

5  out of  5
rating by Jer Bear
"Rocio Jimenez and all the staff have been amazing! Thanks for all your help."
We responded:
"I'm happy to hear that you had such a positive experience with Rocio Jimenez and the rest of our team. Your appreciation means a lot to us. If you ever need further assistance or have any questions, feel free to reach out. Thank you for your kind words!"
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Belen Itehua

December 26, 2024

5  out of  5
rating by Belen Itehua
"I highly recommend Heather made the process very easy"
We responded:
"Thank you, Belen, for your wonderful recommendation! I'm glad to hear that Heather made the process easy for you. Our team is always here to assist with any future needs or questions you may have."
Profile photo of Alejandra Carranza

Alejandra Carranza

December 26, 2024

5  out of  5
rating by Alejandra Carranza
"I RECOMMEND TRACI’S AGENCY HEATHER MADE GETTING MY QUOTE EXTREMELY EASY. 10 STARS ⭐️ FOR HEATHER 🥰"
We responded:
"Thank you, Alejandra! I'm so glad to hear that Heather made the process of getting your quote easy. Your recommendation means a lot to us. If you have any more questions or need assistance in the future, feel free to reach out!"
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Carol Berghen

December 19, 2024

5  out of  5
rating by Carol Berghen
"I have been with State Farm for many years. There are a number of different assistants but I always hope to get Rocio when I call. She is friendly, always helpful with my many questions, efficient, and just takes care of whatevever I am in need of with ease. How lucky Traci is to have her."
We responded:
"Thank you, Carol, for your wonderful feedback! We're so happy to hear about your positive experiences with Rocio. Her dedication to providing friendly and efficient service is truly appreciated, and we're grateful to have her on our team. If you ever have more questions or need assistance, don't hesitate to reach out. We're here to help!"
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Ashley Black

December 19, 2024

5  out of  5
rating by Ashley Black
"We buy all our insurance with State Farm. Their customer service is outstanding, which we learned after we had a major fire in our SF home. After that, we went to Traci Hollander's team for everything. Rocio Jimenez has especially given us the kind of responsive and careful attention that is difficult to find today."
We responded:
"Thank you, Ashley, for your wonderful feedback! I'm so glad to hear that our team, especially Rocio, has been able to provide you with the attentive and responsive service you deserve. It's our priority to support you through any situation, and we're grateful for your trust in us for all your insurance needs. Please feel free to reach out anytime you have questions or need assistance."
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Sunshine Kalaaukahi

December 18, 2024

5  out of  5
rating by Sunshine Kalaaukahi
"Greatly appreciate how knowledgeable and patient Tina was with all of my many questions. Defiantly a keeper!"
We responded:
"Thank you, Sunshine, for your wonderful feedback! I'm so glad to hear that Tina was able to assist you with her knowledge and patience. We are grateful to have her on our team. If you have any more questions, feel free to reach out anytime!"
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Lambert Management

December 16, 2024

5  out of  5
rating by Lambert Management
"Love Heather! She is always kind and friendly. She has always strived to do her best for everyone and make sure you get the best rate possible. Love this company!"
We responded:
"Thank you! We're so happy to hear your appreciation for Heather's dedication and friendliness. It's wonderful to know she consistently provides great rates and service. We truly value your support and look forward to continuing to serve your insurance needs!"
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kevin thomas

December 11, 2024

5  out of  5
rating by kevin thomas
"Rocio spent a lot of informative time to review all of my polices with State Farm. She helped me to see various options for adjusting my coverage."
We responded:
"Kevin, thank you for your wonderful review! I'm glad Rocio could assist you in reviewing your policies and exploring different coverage options. We're grateful for your trust in our office. If you have any more questions or need further assistance, don't hesitate to reach out!"